Terms and Conditions jomwin – Complete Platform Usage Guide

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player" or "User") and jomwin ("Platform", "we", "us"). They govern all aspects of your use of the website, services, and content provided by jomwin.

By accessing the jomwin website, creating an account, making a deposit, or playing any game on this platform, you automatically express your agreement to these Terms. This includes all related policies referenced in this document, including Privacy Policy and Responsible Gaming Policy.

These Terms are valid from the date you register an account and remain in effect for as long as your account is active. jomwin reserves the right to amend these Terms at any time with reasonable notice to users.

To register and use jomwin services, you must meet all of the following eligibility requirements:

• Age 18 years and above on the registration date
• Not subject to any local legal restrictions regarding online gambling
• Registering in your own personal capacity — not on behalf of another person
• Have never been subject to voluntary or compulsory self-exclusion from any related gambling platform
• Providing accurate, truthful, and up-to-date information during registration

Jomwin reserves the right to request proof of identity at any time to verify your eligibility. If the information provided is found to be false or misleading, the account will be suspended immediately and all existing balances may be forfeited.

The registration process at jomwin is straightforward and can be completed in just a few minutes. However, to ensure the safety of all players and comply with anti-money laundering legal requirements, jomwin conducts a Know Your Customer (KYC) process for all accounts.

Documents that may be required during the KYC process include:

• Malaysian Identity Card (MyKad) or a valid passport
• Proof of current address such as a utility bill or bank statement (not older than 3 months)
• Screenshots or statements of the payment method used for the deposit

Each player is only permitted to hold one active account. Any attempt to create a duplicate account will result in the suspension of all associated accounts and the freezing of all balances.

You are responsible for keeping your account password confidential. jomwin will not be liable for any losses arising from unauthorised access to your account if such access results from your own negligence.

Jomwin supports a variety of local Malaysian payment methods including major e-wallets, bank transfers, and crypto assets. All transactions are protected by 256-bit SSL encryption.

Regarding deposits:

• The minimum deposit is RM 20 for most payment methods.
• Deposit funds will be credited to your account instantly upon confirmation of payment.
• Jomwin does not charge any deposit processing fees to players.
• Players are solely responsible for any fees charged by third-party payment service providers

Regarding withdrawals:

• The minimum withdrawal amount is RM 30 for most methods.
• Withdrawals via e-wallet are processed within 1 to 5 minutes; bank transfers within 15 minutes to 2 hours
• Jomwin does not charge any withdrawal fees.
• Large withdrawals may require additional verification before being processed
• The withdrawal method must match the deposit method used where applicable.

Jomwin offers a variety of bonuses and promotions from time to time. All offers are subject to specific terms that must be met before bonus funds can be converted into withdrawable cash.

• Each bonus has a different wagering requirement — typically between 20x and 40x the bonus amount
• Some bonuses are only valid for specific game categories
• The welcome bonus can only be claimed once per new player.
• Bonuses cannot be transferred between accounts or converted into any other form.
• Jomwin reserves the right to withdraw bonuses if there is evidence of abuse or fraud.
• Bonus expiry dates are as stated in the terms of the relevant promotion

Abuse of the bonus system — including opening multiple accounts to claim bonuses repeatedly or using wagering strategies designed to meet turnover requirements at artificially low risk — will result in bonus cancellation and possible account closure.

Full details of all active promotions can be found on the Promotions us.

All games available in the jomwin Game Lobby are operated in accordance with the rules set by their respective software providers. Players are responsible for understanding the rules of each game before playing.

• Game outcomes generated by a certified RNG (Random Number Generator) system are final and cannot be disputed.
• In the event of a technical disruption during an active game round, jomwin will resolve the situation based on available system records
• Bets placed during a known system disruption may be voided and funds returned
• Jomwin reserves the right to void game rounds or bets placed as a result of a software bug or significant technical error.
• Players are not permitted to use automation software, bots, or any other tools that provide an unfair advantage in gameplay

For Live Casino games, the outcome determined by the dealer is final, subject to video recording review in the event of a valid dispute. All Live Casino tables are recorded 24 hours a day.

As a jomwin player, you agree to:

• Only play with money you can afford to lose — gambling is not a solution to financial problems.
• Not sharing account details with anyone, including family members
• Notify jomwin immediately if you suspect your account has been accessed without authorization
• Do not use funds derived from illegal activities to make deposits
• Do not attempt to manipulate, hack, or probe for vulnerabilities in the jomwin system
• Do not use a VPN or any method to conceal your actual location in order to bypass geographical restrictions

Jomwin strongly encourages players to set their own personal limits using the self-control tools provided. More information is available on the Responsible Gaming us.

Jomwin reserves the right to suspend or close a player's account at any time without prior notice if:

• A player is found to have violated any part of these Terms
• Suspected or confirmed fraudulent activity, money laundering, or other illegal activity is detected
• Duplicate account detected
• A player provides false information during registration or the KYC process
• Account used by an ineligible individual (underage)
• An attempt to manipulate or cheat the gaming system is made

Players may also close their own account at any time by contacting the jomwin support team. Any remaining balance after deducting bonuses that have not met wagering requirements will be refunded via the original payment method within a reasonable timeframe.

To the extent permitted by applicable law, jomwin is not liable for:

• Any financial losses incurred from playing on this platform
• Service disruptions caused by factors beyond our control, such as internet outages, natural disasters, or third-party failures
• Loss of data or information resulting from a security incident beyond jomwin's reasonable control
• Inaccuracies or delays in displayed information due to temporary technical disruptions

Jomwin operates on the principle of good faith and always strives to deliver the best service. In the event of any dispute, we encourage players to contact the support team first before taking further action.

Jomwin reserves the right to amend, update, or replace any part of these Terms at any time. Significant changes will be communicated to players via:

• In-account notifications upon login
• Email to the address registered on your account
• An update to this Terms and Conditions page with a new amendment date

Continued use of the jomwin platform after any amendments take effect will be considered acceptance of the revised Terms. If you do not agree with the changes, you have the right to close your account before the effective date of the amendments.

If you have any questions, concerns, or feedback regarding these Terms and Conditions, the jomwin team is ready to help. You can reach us via:

• Live Chat — available 24 hours a day, 7 days a week directly through the platform
• Email — [email protected] (response within 24 hours on business days)

You may also refer to the following pages for more information:

• Frequently Asked Questions (FAQ) — answers to the most frequently asked questions
• Responsible Gaming — responsible gambling guides and self-control tools
• Privacy Policy — how we handle your personal data

Effective date of these Terms: 1 January 2026. This version supersedes all previous versions.